FAQ - Shipping & Delivery

How long will my order take to be mailed out?
For ready stock orders, we will ship your parcel within 3 working days after your payment has been verified.

Preorders will be shipped according to the estimated time of arrival (ETA) provided in the product details.

You will receive an email with tracking information once your item has been shipped. Please note that delivery is carried out on working days, Monday to Friday, excluding weekends and local public holidays.

What is the shipping cost within Malaysia?

We offer FREE SHIPPING throughout Malaysia for all orders above RM300 (West Malaysia) or RM400 (East Malaysia).

For orders below RM300 (West Malaysia) or RM400 (East Malaysia), shipping fee is charged at this rate basis:
RM8/West Malaysia
RM16/East Malaysia

Do you provide international shipping to other countries?
Yes, we offer global shipping. Please feel free to contact us at duoliteam@gmail.com for more information.